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Service Request Data

General Information 

  • Service Request data provided for initial loading and configuration must comply with the formatting structure of data template provided. 


Download the iOFFICE Service Request Data Template.xlsx file.

Data Columns

The table below lists the columns and which columns are required or optional.

Column Name Column Required Notes
Service Category Required  
Service Sub-Category Required  
Request Types     Required  
Asset or Building Required  
Asset Required Required  
Center     Required  
Total Operators Required  Optional Default (1)
Advance Notice Time  Optional Default (60)
SLA Minutes Optional Default (0)
Enable Date Required Optional Default (No)
Enable Priority for Customer  Optional Default (No)
Default Priority Optional