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Eptura Knowledge Center

Add or Edit Routes

Routes and Stops are set up at the initial configuration and this can be added in the User Data import. Routes may be added or edited on a site level basis. 

It is recommended that you contact your Eptura Support team before making any changes to routes or stops.

Access Mail Routes

  1. Navigate to Admin > Mail > Routes.
  2. Select the relevant center.

Add a Route

  1. Click the add route button on the upper right hand corner.


The Add Mail Route screen displays.


  1. From the Type drop-down, select a route type either Receiving or Shipping.

  2. In the Name field, enter the route name.

  3. From the the Operator drop-down, select the operator. If the Operator is not available, make sure the operator is a user and is assigned to the mail center as an operator user type.

  4. Click the OK button.

After a route is created, the stops must be assigned to the route, see Add, Edit, or Delete Stops.

Edit an existing Route

  1. For the route you want to edit, click the edit link. From this view, you can change the route name, operator assigned, make the route inactive or assign mail stops to different routes.
  2. Complete the edits to  the fields.
  3. To reassign Mail Stops, highlight the mail stop and click the arrow icon and choose the new route for the mail stop.
  4. Click the Apply button to save changes.