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Edit a Service Request Ticket (mobile)

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iOffice Service Request app

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Edit Service Request Ticket

In order to edit a service request ticket, perform the following steps.

  1. From the Queue screen, tap the request you want to edit and the selected ticket opens.
  2. Tap the Edit button in the upper-right section of your screen, and the Edit a Ticket screen opens.

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Optional Steps

  • If you want to add a photo to your request, tap the Add link to the right of the Photo section. The camera on your mobile device opens. Take the picture and tap the OK button. If you are unsatisfied with your photo, tap the RETRY button. You can then try to take a new picture for your request. Delete a photo to your request by clicking the Delete button under the Photos section of the ticket.
  • Change the location to your request by tapping Edit and entering the applicable information.
  • Add an operator to your request by tapping Assign Operator and adding the operator(s) you want. Remove an operator by editing the ticket and tapping the X of the operator you want to remove.
  • Change the number of operators needed, tap the number in the Operators Needed field. 
  • Add additional comments to your request by tapping Add to the right of the Comments section and enter your comment.

  1. When you are done editing your request, tap the Done button in the upper-right corner of your ticket. Your changes have been saved.

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Assign Assets to a Service Request

If you want to assign assets to a service request ticket, perform the following steps.

  1. Select the current Service Request ticket you would like to edit. If you want to create a new request, use Create a New Request. Otherwise, the rest of the steps will assume you are using an already created service request.

  2. Tap Edit.

  3. Under the Asset section, tap Edit.

  4. Enter your asset information, or use your mobile device to scan the barcode. Tap the appropriate asset.

  5. Click Done.

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Assign an Operator to a Service Request Ticket

You will need to have the appropriate permissions in order to assign an operator. If you don't currently have these permissions, but think you need them, please contact your local administrator.

To assign an operator to a Service Request, complete the following steps.

  1. Select the current Service Request ticket you want to edit.

  2. Tap Assign Operator.

  3. Enter the name on the Search operators field.

  4. Tap the name of the operator you want to add to the service request, and tap Done. 

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Remove an Operator from a Service Request Ticket

To remove an operator currently assigned to a ticket, complete the following steps.

  1. From the Request Queue, tap a Service Request ticket you want to edit.

  2. Tap the Edit button in the upper-right corner of your screen.

  3. Tap the red X to the right of the operator you want to remove. 

  4. After you are done removing operators, tap the Done button in the upper-right corner of your screen.
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