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Eptura Knowledge Center

Neighborhoods FAQ

The following contains frequently asked questions for the Neighborhoods.

Q. My spaces and users are showing up in two different neighborhoods, what can I do to fix this?

A: To fix this issue go to the neighborhood and make sure the boundary is not overlapping another neighborhood. If the neighborhood is overlapping adjust the neighborhood by doing the following steps.

1. Navigate to the floor where the neighborhood is located

2. Switch to Admin mode clipboard_e4347699a2d5b361e60732908594ff988.png

3. Select the Neighborhood that is overlapping

4. Modify the boundary of the neighborhood,

5. Click the Save button.


Q. My Me and We spaces are not showing accurately in the information tab

To fix this issue make sure to have your space types classified in the appropriate space groups. To classify the space types into a group see the Set Target Seating Ratio article.

Q. What options do I have for aligning neighborhoods and neighborhood sections to my organizational structure? Can you please provide an example?

A good example of this would be if the Finance department is composed of three distinct sub-departments that reside within three different floors across two different buildings. The department on the same campus belongs to the same space center.

  1. The Space Admin would create a neighborhood called ‘Finance’, and assign the ‘Finance’ category to it.
  2. Next, the Admin would create three sections based on the sub-departments for example Audit, Financial Reporting, and Accounts Payable. Each one of these sub-departments is located on its relative floor within the building or campus.

We can track and report on the spaces, total square footage, or meters squared. Information such as the members of each section can be seen within a report and would show under the proper category structure such as Finance.

Q. What would be another example of using neighborhoods within my organization structure?

Another example would be the Admin creates three distinct Neighborhoods for Audit, Financial Reporting and Accounts Payable, and each neighborhood is assigned to the related sub-depth in the category structure. In this scenario, there would not be a direct relationship to Finance within the floor plans.