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Eptura Knowledge Center

Check In - Returning Visitors

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If you have checked in at a facility before, use the following procedure to check in using the Visitor App.

  1. Access the iPad and open the Visitor App.
  2. From the Visitor Home screen, tap the Check In button and the Welcome check-in screen displays.
  3. Enter your email address or phone number.

When you are a returning visitor, the app will recognize your email address or phone number and then display your name.

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  1. Tap the Next button and the Confirm Information screen displays with your details populated.

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  1. Tap the Continue button and the Whom are you here to see? screen displays.

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  1. In the Search field, enter in your host's name and then tap their name.
  2. Next, the front-facing camera is activated, allowing you to take a picture of yourself for your visitor's badge.

The picture requirement can be bypassed when the Bypass Picture toggle is switched on, see the Set up the Visitor App article. 

  1. Adjust the camera and tap the Camera icon to take a picture of yourself for your visitor badge. If needed, you can tap the Retake button to take another picture. 

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  1. Tap the Next button and the agreement screen displays.

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  1. Read the displayed agreement, such as a non-disclosure agreement.
  2. In the Signature field, sign your name.
  3. Tap the Finish button and the confirmation screen displays.

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  1. Tap the Finish button and the confirmation screen displays.

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If the Floor Viewer option is enabled, the location of your host is marked on the floor plan to help you locate your host in the building. If badges are being used at the facility, the visitor's badge prints at the corresponding Bluetooth printer. In addition, an email is sent to your host to confirm your arrival.

When you have completed your visit, use the Checking Out - Visitor App procedure to check yourself out of the facility.