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Eptura Knowledge Center

Service Request and ServiceNow Connector - 2020 April

iOFFICE now has the ability to pass data between iOFFICE and ServiceNow using a connector. The connector allows for iOFFICE and ServiceNow to communicate with one other creating an easy workflow process. This makes working in both systems an easy and efficient process. Below is what the process looks like:

  • A Service Request request is created in iOFFICE.
  • This opens an incident in ServiceNow.
  • The ServiceNow incident is processed and closed in ServiceNow. 
  • Upon closing the ServiceNow incident, the iOFFICE Service Request is automatically completed and archived.

This allows you to create requests from iOFFICE for the other teams within your company that use ServiceNow to process requests. This will connector will automatically complete and archive the request in iOFFICE giving you insight into the work being completed and the statistics to track through iOFFICE reporting. 

With this new enhancement, an easy workflow is now possible with working in both systems. This will cut down on time and make a more efficient workflow process. If you have any questions or issues please feel free to contact our customer support by calling 1-800-505-0224 or send an email to Please reach out to your Account Manager for more information about adding this connector.