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Eptura Knowledge Center

Create Service Request via Email - 2020 April

This feature is no longer supported in iOffice. Any questions, contact our Support team.

A big part of modern work is handled over email. iOffice is releasing a connector that interacts with the Service Request module. With the connector, iOffice service requests can be created via email. Once an email is sent to the designated email address, a service request ticket will then be created. This can save time by helping your employees accomplish daily tasks using familiar tools. 

Submitting a Service Request via Email

After the connector is configured by an iOffice Implementation Manager, you can create a service request by sending an email. When submitting an email through your preferred email client, make the subject line the same name as your request ticket type, and then by sending an email to the designated email address. After your email is sent, a submitted service request email will be sent to your inbox. The location of the service request will default to the sender's space assignment in iOffice. An error will be emailed to the submitter if they do not have an assigned seat.