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Eptura Knowledge Center

QR Code Check In to the Visitor App - 2019 August

To help you make the registration process even faster for your visitors, we are adding the option to scan a QR code when checking in and out using the Visitor app. When a pre-registration record is created using the new Hummingbird Visitor integration or through the Visitor module, a pre-registration email can be sent to the visitor. This email includes a QR code that can now be used instead of a phone number or email when checking in for their visit to your facility.

Note: Visitor pre-registration emails are only sent if the Send PreRegistration Email check box is selected on the Admin → Visitor → Preferences screen for the corresponding visitor center.
To check in using an email QR code, first access the email containing the QR code on your mobile device. Then, on the device displaying the Visitor app, tap the Check In button and select the QR Code option on the Check In screen. The front camera is activated, allowing you to scan the QR code by holding your device in front of the camera. The information contained in your pre-registration record is retrieved from the QR code, eliminating the need for manual data entry.

QR code - Visitor app1.gif

Once you scan the QR code, you simply take a picture for your badge and sign any agreements required. That's it! You are checked in and can complete your visit as scheduled. When you are through with your visit, you can also use the QR Code option to check out, allowing you to complete the check-out process in a matter of seconds.

This new feature reduces the potential for duplicate visitor records by removing the need for manual data entry, improving both your reporting and your overall visitor experience. If you have any questions, please call 1-800-505-0224 or send an email to