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Eptura Knowledge Center

Add Custom Package Type Alerts

You can now add a custom email alert for each package type in the Mail module. Previously, a custom mail alert was available to alert mail recipients when an inbound mail item was checked in; however, there was not a way to differentiate between package types. Now, you can create a custom email alert for each package type, allowing you to provide item-specific instructions to mail recipients.

For example, if the process for picking up a package is different than receiving standard mail, you can include the pickup information in the alert sent for packages. To edit the package alert, access the Mail Preferences screen by selecting Admin → Mail → Preferences from the Sidebar menu. On the Mail Preferences screen that displays, click the new Edit Alerts for Package Types button to access the Customize Package Alerts screen, where a custom email alert can be entered. Simply click the appropriate package type and enter the alert text in the corresponding field.

New Package alert button - Mail preferences.gif

This new feature provides you with more flexibility to tailor alerts to your specific processes, improving communication between you and your customers. If you have any questions, please call 713-526-1029 or send an email to