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Eptura Knowledge Center

Style Updates for Service Request App

Last month, we made significant changes to the Prod View screen in the Service Request module, including the addition of a Ticket Status tracker and a modern, message-box format for the Comments section. To bring the Service Request app in-line with the new features in the desktop version, we have made these features available in the app as well. Furthermore, this month we created a new screen to provide users with a more intuitive transition when their request queue is empty. This screen includes a new Create a Ticket button, which can help new users learn to add a ticket for the first time or direct operators to seek out additional assignments.

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These enhancements are a continuation of our ongoing efforts to provide users with modern, intuitive features that are consistent with our overall design philosophy. If you have any questions, please call 713-526-1029, or send an email to