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Eptura Knowledge Center

Serach Service Request History

After a request is completed it goes to the archive history. You can search for archived requests by going to the Search History screen.

  1. Navigate to Service Request > Search History.

The History Search screen displays.


  1. Select the correct service center or request type using the drop-down menu.
  2. Enter at least one search criterion.
  3. Click the Submit button. 


  1. Click the View button under the Actions column.

End users can only view requests they submitted. Administrators may see all requests.

Post comments can be added, as well as printing the request.

  1. Click the input field, and type a comment.
  2. Click Add button.
  3. Click Actions at the top right-hand corner.
  4. Select View/Print.
  5. Click Print.
  6. Choose a printer or Save it as PDF.