Navigate around the Knowledge Center
Using our Knowledge Center is easy ... there are different ways you can get answers to your questions.
We have designed the center to be a comprehensive resource to provide you with ongoing support for your solution. For each module and mobile app, we have created product guides, procedures, best practices, and so on, to help new and existing users develop the skills required to efficiently perform their job functions.
Search
Just like in your familiar search engine, you can search for knowledge. In the search, enter the term or short sentence and find the knowledge that you seek.
Category
When you first access the Knowledge Center, you will see the Home page. Information on this page is categorized based on product or information type to help you easily drill down to the appropriate content.
- Modules - User guide articles on how to use the desktop web app.
- Apps - User guide articles on how to use the mobile and tablet apps.
- Onboarding - Provides an overview of the onboarding process and links to the relevant articles.
- What's New - Release notes that detail the recent changes to the product and links into the relevant articles.
Guides
After you select the appropriate module or mobile app, a guide will display. Each guide contains articles to help you fully utilize the solution, including training paths, screen overviews, tips, and tricks, and so on.
These tabs let you navigate quickly to the articles:
- Guide - This lists articles along with a description, allowing you to easily select the appropriate topic.
- Learning Paths - This groups articles by similar process and tasks.
- Featured Articles - This lists the top 10 articles in four categories: Most Popular, Highest Rated, Recently Updated, and Recently Added.
- Article Directory - This lists articles in alphabetic order.
Breadcrumb Navigation
After you have drilled down to the article level, you can easily return to the user guide by clicking the Back button in your browser or using the breadcrumb path at the top of each page.
Left Navigation
You can navigate the articles using the menu and when you click the Menu
icon the menu will be hidden; then click the icon again to show the menu.
