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Eptura Knowledge Center

Send your Sync Results to Support

If you have an unsuccessful synchronization, then you can send your results to our Support team.

From the Work Companion App, complete the following:

  1. From the main screen of the Mobile app, tap the More button.
  2. From the menu, tap the About.

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The About screen displays.


  1. Tap the Success button.

This displays a list of synchronizations you’ve done over the past few days with the unsuccessful synchronizations highlighted in red.


  1. Tap a synchronization to display the details.


  1. If support wants a copy of the details, then tap Email. Your email application opens.
  2. Complete the support email address and then send the email.