Skip to main content
Eptura Knowledge Center

Send your Sync Results to Support

  1. Last updated
  2. Save as PDF

If you have an unsuccessful synchronization, then you can send your results to our Support team.

From the Work Companion App, complete the following:

  1. From the main screen of the Mobile app, tap the More button.
  2. From the menu, tap the About.

clipboard_e0e639e0afea8fa8f43a6a866299b7907.png  clipboard_eada575f078521da54058a05c6ca95b6e.png

The About screen displays.

clipboard_eb4644b3f36b294494ac67b686fff17f2.png

  1. Tap the Success button.

This displays a list of synchronizations you’ve done over the past few days with the unsuccessful synchronizations highlighted in red.

clipboard_ea64961640b7b13ee33e5758fcf850eac.png

  1. Tap a synchronization to display the details.

clipboard_ea10b7e0ba51e54672ab83503ca94fcec.png

  1. If support wants a copy of the details, then tap Email. Your email application opens.
  2. Complete the support email address and then send the email.