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Set up Email Request Settings

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Level: Administrator

You can set up more ways for your employees to submit work requests into Eptura Asset. This makes it easier for your employees to:

  • Submit a work request from an email address. 
  • Submit a work request by scanning a QR Code from your device's camera and this will direct you to the Request Portal where the asset information will be pre-populated. Learn more in Set up QR Code for Work Requests.

Set up the Work Request from Email

  1. From the menu click Settings and then under Module Settings, click Request.
  2. Click the Email Request tab.

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  1. Complete the following settings:
Setting Description

Enable Email To Requests toggle

This option must be toggled to ON to allow the system to accept Work Requests submitted via email.

Enable Unprocessed Auto Response toggle

Click the toggle to ON so that email requests that cannot be processed receive an automated response.

In the Unprocessed Email Auto Response field, enter the message to send back to the requester.

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Enable Processed Auto Response toggle

Click the toggle to ON so that email requests that can be processed will receive an automated response.

In the Process Email Auto Response field, enter message to send back to the requester.

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Whitelist Only toggle

When this is toggled to ON, then only work requests coming from the email address on the whitelist will be allowed to be received.

Whitelist (Allow List)

To allow an email address to submit a work request, then enter the email address and then click + Add icon.

Blacklist (Deny List)

To deny an email address from submitting a work request, then enter the email address and then click the + Add icon.

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Default Entity drop-down

From the drop-down, select the entity/site the email request will be directed to by default.

Validation Tag field

Email validation is a method of verifying if an email received is valid and deliverable. It also confirms if an email address has a reliable domain, such as Gmail or Yahoo (not commonly used).

Email Address field

This is the unique email address for your organization, and the emails sent in will become workd requests in Eptura Asset.
  1. Click the Save button to save the changes.