Requests - How do I Create and Manage Requests?

To view all Requests, navigate to the Requests module.

From this scene, all Active Requests will appear. To view the details of a request, simply click on a row from the table and it will open up the request details for that request.

The details of the request will include:

• Request ID
  • Automatically populated upon creation of request. Can be used to search for request
• Subject
  • Purpose of request submitted by requester
• Asset
  • The associated Equipment, Location or Vehicle
• Entity
  • Formerly known as Facility (See Terminology Index)
• Date Submitted
  • Date when the request was created
• Priority
  • Urgency of the request
• Requested By
  • Name of the Requester
• Assigned
  • Contact responsible for approving the request
• Date Closed
  • Date the request is closed
• Origin
  • Displays where the request originated from (Email/Portal/in-app)
• Alt Phone #
  • Phone number entered by Requester
• Issue Description
  • Description of issue/work being requested
• Notes
• Attachments