Eptura Asset FAQs
Q. Can the application interface with other software applications?
A. The application can communicate with other software applications through our API, Integrations, and Connectors. For more information, see Integrations.
Q. Will the application ever use my data?
A. No. The application will only access a clients software when directed to by the client.
Q. Who can have access to the software?
A. Only those you allow access to will be able to view and/or edit items within the application. There are many reasons for this; the most important is for your own data security and the second is for data cleanliness.
Q. Is there a mobile app?
A. Yes, our mobile app allows you to work functionally in your database in a connected or disconnected state. The disconnected state allows you to work on the go and then syncs your data when you are back in a connected state. Learn more about the Eptura Asset App and Work Companion App.
Q. What is a user license?
A. User licenses determine which individuals in an organization can access the application, as well as their level of access. Learn more about user licenses, in Understand Employee Types.
Q. How do I reset my password if I have forgotten it?
A. If you need to reset your password, you can either contact your company's System Administrator to reset your password or you can reset your password from the login screen.
Q. How do I change my password?
A. If you want to change your password, top left corner of the screen, click your Profile Name or Profile Image > Profile. Learn more in Change your Password.
Q. What are Work Requests and what is the Request Portal?
A. The Request Module is where incoming requests from customers and employees are logged and managed. Requests are separate from work orders but they are linked together so that the requestor and the workers fulfilling the request can update and communicate with each other. Requests can be submitted directly in the module or through the Request Portal. Learn more in the Requests Overview.