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Eptura Knowledge Center

Create a Work Request

A Work Request can be used in several ways. The primary use is to receive requests from others outside the maintenance staff and then either resolve the issue at the request level or create a Work Order to resolve the issue.

Remember you can create a request from either the  Mobile App, Request Management Console, or the custom Request Portal.


To create a Work Request using the Request Management Console:

  1. Navigate to Request.
  2. Click the New Request tab to create a new Work Request.
  3. Complete the fields:
Fields Description

Purpose of request here field

Enter a brief description of the purpose of this work request. 

Asset field

This is optional, because the work request may not be for an asset that is tracked .

If the work request is associated with an asset, then you will need to enter the asset.

Entity drop-down

Select the entity for the location the work request originates from.

Date Submitted calendar

Select the date that the work request was submitted.  

Priority drop-down

The priority is automatically set based on the defaults in the module settings. You can change the priority based on the importance and schedule of the work request.

Requested By drop-down

Person that is requesting the work. This field is automatically populated with the name of the user creating the work request, but it can be edited.

Assigned drop-down

Select the person who the work request is assigned to.

Date Closed

This is the date that the work request was finished.


Where the request was created, for example, in the web application or M+ Work Requests. This field is automatically populated when you create the work request and is not editable.

Alt Phone field Enter the alternative phone number.

Issue Description field

Enter any additional description of the issue.

4.  Click the Save New Request button to create a new work request.

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