Understand the Work Orders Key Performance Indicators

The Key Performance Indicators (KPIs) give you a quick, at-a-glance, view of how work orders are progressing.

Watch the Video

Audio: Sound Video Length: 02:36 minutes

Going across the top of the screen, the following dynamic tools are:

Unassigned - This shows how many work orders are unassigned.
On Time Rating - This shows the percentage of work orders that are completed on time and it shows the number of work orders that are past-due.
Weekly Workload - This gauge shows the number of estimated hours in the service task completed this week.
Priority - This pie chart shows your jobs according to priority.
Work Origin - This shows you where your work order comes from.

When you click on a KPI, the grid is filtered.

You can reset the view, click the More Actions icon, and then Reset Grid.