Work Requests through the application are a convenient way to keep everything in one place as they eliminate the need for pen and paper, no more writing requests on a notepad only to find that it was misplaced. 

However, there are additional settings in the application to make this even more convenient such as Work Requests from Email  which can be found under SETTINGS > MODULE SETTINGS > REQUEST SETTINGS > EMAIL REQUEST

A Work Request can be initiated via Email by emailing the Email Address provided in the Email To Request Settings. This feature must be enabled to allow users to submit Work Requests via Email.

Below are instructions on how to configure the application to receive Work Requests submitted via Email.

Work Request From Email Setup

1.  Navigate to SETTINGS > MODULE SETTINGS > REQUEST SETTINGS > EMAIL REQUEST
   
   The default settings appear as shown below:
   
2. Select the "Enable Email To Requests" checkbox to allow your database to accept Work Requests via Email
   
   
    
3. Select "Save" to apply the changes

Settings

• Enable Email To Requests
  • This option must be selected to enable your database to receive Work Order Requests via Email
• Enable Unprocessed Auto Response
  • By selecting this option, Email Requests that cannot be processed receive an automated response. The automated message can be configures in the Unprocessed Email Auto Response text box
    
    
     
• Enable Processed Auto Response
  • By selecting this option, Email Requests that cannot be processed will receive an automated response. The automated message can be configures in the Processed Email Auto Response text box
    
     
• Whitelist Only
  • By selecting this option, Email Requests received from Email Addresses that are not whitelisted will not be processed. To whitelist an email address or domain, click the add button and type an email into the textbox,
    
• Default Entity
  • Select which Site the Email Request will be directed to by default
• Validation Tag
  • Email validation is a  method of verifying if an email received is valid and deliverable. It also confirms if an Email Address has a reliable domain such as Gmail or Yahoo  (not commonly used)
• Email Address
  • The Email Address in this box is where all Email Requests must be sent to in order to be processed

• Simplify submissions for Requesters
• Allow users to submit Work Requests From Email
• Easily verify which email addresses  have permissions to submit requests