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Eptura Knowledge Center

Edit a Customer's Details

You can edit the customer's contact information.

  1. Navigate to Customers.
  2. Click the Customer Record. By default, the Details tab displays.

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This tab lets you update the following:

Any edits are saved automatically.

Customer Image

If you want to add an image, then complete the following:

  1. Click the Upload Image.
  2. Navigate to the image and select it.
  3. Click the Open button and the image is uploaded.

General 

Complete the following fields.

Field Description

Customer ID

Unique identification code for the customer.  It can contain letters, numbers, or a combination of both, and can be up to 24 characters long.  The Customer ID needs to be something meaningful to you since the Customer List will be sorted by this ID by default.

Customer Name

Full or official name of the customer.  It can contain letters, numbers, or a combination of both, and it can be up to 50 characters long.

Preferred Name If you have a preferred name, then uncheck the Same As Customer Name check box and enter in the customer's preferred name.

Status

Select the status of the customer.  

The available options are set up by your Administrator.

Email

Enter the customer’s email address.

Barcode/Tag

Specify a custom barcode using your company's naming convention. System generated and custom barcodes can be used.

Can Login To M+ Work Requests By default, this is OFF, toggle this ON to let this customer log in to Eptura Asset's work requests.

Contact Information

For the Contact Information area, click the Expand clipboard_ea2ecacd7ddb27c543ede8c2f7e1d6370.png icon and complete the following fields.

Field Description
Phone Number Enter the customer's phone number.
Email Enter the customer's email.
Website Enter the customer's website.
Street Address (Line 1) Enter the customer's address.
Street Address (Line 2) Enter the customer's address.
City Enter the customer's city.
State Select the customer's state.
Zip Enter the customer's zip or postal code.
Country Select the customer's country.