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Eptura Knowledge Center

Contact Support

Need help? Start a conversation with Support

If you experience an issue with SpaceIQ or have any questions, there will be one or more Admins (super users) within your Corporate Real Estate team who will be able to assist with the following issue types:

  • General questions about the functionality of the product
  • Error reporting
  • Assistance with floor plan updates and imports

If your Administrator cannot assist, they may raise a support ticket or ask you to raise one directly with SpaceIQ Support team.

All support tickets raised are managed and resolved according to the Service Level Agreement (SLA) and SpaceIQ terms and conditions. To raise a support ticket for our Support team, you can either use the Zendesk form or Email support.

Zendesk Support Tickets

Any email sent to the support address is sent to our support ticket management system called Zendesk. You will be sent a reply email with your ticket number to enable you to track the progress of your request.

You can view all the tickets you have raised at where you can sign in or signup for an account; see How to use this Portal for instructions.

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