Report issues

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Report issues from the Eptura Engage mobile app

If your organization has integrated ServiceNow, you can report issues with meeting spaces and personal spaces, or other assets managed by ServiceNow, from the Report Issue option in the Eptura Engage mobile app. as explained below, or the Report issue module in the Eptura Engage web app. Submitting an issue from Eptura Engage creates an associated incident ticket in ServiceNow.

Contents

• How to report an issue from the 'Report issue' option in the mobile app
• See submitted reports in the Eptura Engage web app ↗️

How to report an issue from the 'Report issue' option in the mobile app

Report an issue from the 'Report issue' option in the Eptura Engage mobile app to automatically create an associated incident ticket in ServiceNow.

1. From the Eptura Engage mobile app, tap Report issue from the icon menu across the bottom.
2. Complete the fields as follows:
   1. Location: Select the location from the drop-down list. Only locations that have 'Report issue' enabled are shown.
   2. Floor: Select the floor where the resource or asset is located.
   3. Category: Select the ServiceNow category for the affected resource or asset.
   4. Subject/Resource name: Enter a short description. If the issue is with an Eptura Engage resource - include the name of the meeting space or personal space. Note - this is the only description (free-text) field that is visible on the submitted reports list in Eptura Engage.
   5. Briefly describe the issue: Enter details about the issue. Note - this field is not visible in Eptura Engage after submitting the report.
3. Click Submit to create an associated incident ticket in ServiceNow.

Submitted reports

Submitted reports and their status are listed in the Report Issues module in the Eptura Engage web app. 

Learn more: Report issues module

Learn more 

Issues can also be reported directly from an existing booking:

• Report an issue with a meeting space
• Report an issue with a personal space