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Microsoft Outlook Web Access (OWA)

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Eptura Engage for Microsoft Outlook

Before you start

It is important that the Eptura Engage Outlook add-in is used with a compatible Microsoft Outlook version and web browser. Learn more: Compatibility

Install the Eptura Engage Outlook add-in - Outlook Web Access (OWA)

  1. From Outlook Web Access, click the Apps icon from the menu bar and click Add apps.
    owa add add-in 02 jul 2025.png
  1. Enter "Eptura Engage for Outlook" in the Apps search box and select it when it shows in the listed apps.
    owa add add-in jul 2025.png
  1. Click Add to add the add-in to Outlook Web Access.
    add-in store.png

When installed, you’ll find the Eptura Engage Outlook add-in either pinned to the toolbar or under the additional menu options (three dots menu), when creating or editing an event.

Starting the Eptura Engage Outlook add-in for the first time – Outlook Web Access (OWA)

  1. Open the Calendar in a new window and click New Event.
    rf-owa-new-event.png

When starting the Eptura Engage Outlook add-in for the first time, it’s a good idea to open the calendar in a new window as you will need to access your email when subscribing to Eptura Engage.

  1. Click the Eptura Engage icon on the toolbar.
    coa_owa_icon_2023.png

If the icon is not visible on the toolbar, click the three dots at the top-right of the menu bar to see the additional menu options, and select Eptura Engage Outlook add-in from the list.

  1. When starting the Eptura Engage Outlook add-in for the first time you are prompted to verify your email and set your favorites.
Verify your email

If this is your first time using the Eptura Engage Outlook add-in, or if you previously logged out, you will need to verify your email. 

  1. Enter your Eptura Engage URL in the Subscription URL field, then click Verify email. Your Eptura Engage URL is in the format [yourcompany].condecosoftware.com
    outlook-add-in-02.png

Your URL may be automatically detected if your organization has implemented the Eptura Engage Microsoft 365 integration. The Eptura Engage Outlook add-in for Microsoft 365 uses the active email address to find the Eptura Engage URL for your organization. This auto-detection is not possible with the Exchange Sync service.

  1. Check your mailbox for the verification email and copy the Access Code.
    rf-copy-access-code_v1.png
  2. Paste the Access Code into the Eptura Engage Outlook add-in and click Verify email. 
    outlook-add-in-04.png

Didn't receive the code? Click the link at the bottom of the screen to resend the code to your email.

  1. When your email is successfully verified, click Get started.
    outlook-add-in-03.png
Set your favorites