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Installing the Eptura Room Screen App - Crestron devices

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The Eptura Room Screen application is available on compatible Crestron devices through Crestron's Dynamic Application Mode. This article walks you through the setup process, from purchasing your device to launching the Eptura Room Screen app.

Before you start

Purchase through a Crestron dealer - All Crestron devices must be purchased through an authorized Crestron dealer. Your dealer is your primary point of contact for hardware deployment support and can assist with initial device setup and network configuration.

Firmware update required - Crestron devices do not ship with the latest firmware. A firmware update is required before you can access the Eptura Room Screen app. Dynamic Application Mode - which reveals third-party applications like the Eptura Room Screen - is available starting with firmware version 3.002.0043.001 or later.

Important: It is always recommended to run the latest Crestron firmware to take advantage of the most recent features and bug fixes. Your Crestron dealer can help if you need assistance updating firmware.

Setting up the Crestron device and the Eptura Room Screen app

Update device firmware
  1. Update your Crestron device to firmware version 3.002.0043.001 or later. This enables Dynamic Application Mode, which is required to access the Eptura Room Screen app.

    Refer to your Crestron dealer or Crestron's official documentation for firmware update instructions specific to your device model.
Set Eptura Room Screen as the active application
  1. When the firmware is up to date, sign in to the device's web interface.
  2. In the web interface, go to the Application menu. This is where Dynamic Application Mode shows the third-party applications available on the device.
  3. From the list of applications, select Eptura Room Screen as your active application.
Activate the Eptura Room Screen
  1. Launch the Eptura Room Screen app on the Crestron device and follow the standard Eptura process to activate the room screen and connect it to your room and calendar. 

Learn more: Activate the room screen

FAQ

Why don't I see the Eptura Room Screen app on my device?

Your device firmware might not be up to date. Dynamic Application Mode requires firmware version 3.002.0043.001 or later. Update to the latest Crestron firmware to enable Dynamic Application Mode, which reveals the Eptura application.

Can I purchase a Crestron device directly from Eptura?

No. All Crestron devices must be purchased through an authorized Crestron dealer.

Who do I contact for hardware or deployment issues?

Your Crestron dealer supports hardware deployment. For Eptura app-specific issues (activation, calendar sync, room mapping) - contact Eptura Support.

Do I need to update firmware for every new device?

Yes. Devices do not ship with the latest firmware, so each device will need a firmware update to version 3.002.0043.001 or later before the Eptura Room Screen app becomes available.

What is the minimum firmware version required?

Dynamic Application Mode is available starting with firmware version 3.002.0043.001. We recommend always running the latest firmware for the best experience.

Need help?

For Eptura-related queries, contact Eptura Support. For device hardware or firmware assistance, contact your Crestron dealer.