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Report resource issues to Eptura Asset

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If your organization subscribes to Eptura Asset, you can report issues with meeting spaces and personal spaces directly to Eptura Asset from Eptura Engage.

Learn more: Eptura Asset

About reporting issues with resources to Eptura Asset

Report an issue with a Eptura Engage meeting space or personal space resource and automatically create a work order in Eptura Asset. Issues can be reported from Eptura Engage on the web and the Eptura Engage mobile app. 

Users report an issue and create a work order by launching the Report Issue portal from the associated Eptura Engage booking or from the resource details accessed via the booking grids or booking form. The user enters a description of the issue and can add attachments and a URL if useful and the work order is sent to Eptura Asset when submitted.

Learn more:

Enabling issue reporting

Your organization must subscribe to Eptura Asset to enable issue reporting.

To enable issue reporting from Eptura Engage to Eptura Asset, enter the Eptura Asset work request portal URL in Eptura Engage Location Administration. 

  1. Get the Eptura Asset work request portal URL:
    1. Open Eptura Asset and navigate to Settings > Tools and Support > Portal.
    2. Select the appropriate portal from the Portal Name drop-down list and click the icon to copy the URL.
      report issue 03.png

Learn more: Create a Work Request Portal in Eptura Asset

  1. Add the URL to the Eptura Engage location:
    1. Open Eptura Engage and navigate to Application setup > Locations. 
    2. Navigate to the relevant Location to open Location Administration.
    3. Paste the Eptura Asset work request portal URL into the Asset URL field.
      report issue 04.png
    4. Click Save.

Learn more: Eptura Engage Location administration