2026 March Eptura Engage Microsoft 365 Integration Release

New 'Add Services' button in the Outlook add-in when editing bookings

When editing a booking from the Eptura Engage Outlook add-in, you can now launch the booking form in the Eptura Engage web app directly from the add-in via the new Add Services button, to add services to your booking.

Previously, adding services to a booking created using the Outlook add-in, required the user to launch the booking form via the 'Add Services' link in the services email  notification that is sent when bookings are created via the add-in. If preferred, this services email can now be disabled.

Enable or disable the Services email notification 

We've added a new global setting that allows admins to decide whether services notification emails are sent when a booking is made through the Eptura Engage Outlook add-in. With the new 'Add Services' button available when editing a booking directly from the add-in, some customers might find the services email unnecessary.

Detection and behavior when Exchange declines a booking

The previous two product releases included improved detection and behavior when Microsoft Exchange declined bookings due to conflicts. Initially, these enhancements were hidden and not available by default. We have now properly released this enhancement and the following actions are now taken by default when Exchange declines either a single-day booking or an instance of a recurring booking:

• If the Eptura Engage resource is available but the Exchange room is not, the booking is removed from both platforms. 
• If both the Exchange room and Eptura Engage resource are unavailable, an alternate resource is assigned (if available) and synchronized with the associated Exchange room.

In both cases, the user's calendar is updated to reflect the correct booking status.

This enhancement only supports single-room bookings.

Room availability check for invited rooms in multi-room series bookings 

When creating or updating a recurring series in Eptura Engage that includes multiple rooms, Eptura Engage now checks whether each invited room is available before confirming. Unavailable rooms are handled gracefully - they are removed from the booking without affecting the rest of the series, attendees, or booking detail.

Improved detection and behavior when an instance of a recurring booking is declined by Exchange 

Last month, we released an update that improved the detection and behavior when Microsoft Exchange declined a single-day (single-room) booking due to a conflict. This enhancement now supports recurring bookings. 

When Exchange declines a single-day booking or an instance of a recurring booking, the following action is taken:

• If the Eptura Engage resource is available but the Exchange room is not, the booking is removed from both platforms. 
• If both the Exchange room and Eptura Engage resource are unavailable, an alternate resource is assigned (if available) and synchronized with the associated Exchange room.

In both cases, the user's calendar is updated to reflect the correct booking status.

This update supports single-room bookings only.

Improved exception handling for multi‑room recurring booking sync

Multi-room recurring bookings with exceptions now synchronize more accurately from Eptura Engage to Microsoft Exchange. For example, if an instance has been deleted or a meeting space resource removed from a specific occurrence, Exchange now correctly reflects those changes - deleted occurrences no longer reappear in Exchange, and any resources removed from individual instances, are now correctly reflected.

Room availability check for single-day, multi-room bookings

When a multi-room booking is created or updated in Eptura Engage and 'Add to Outlook calendar' is enabled, Eptura Engage now checks if each each room is available in Microsoft Exchange before confirming the booking. The following behavior is observed:

• Some rooms are unavailable: Unavailable rooms are quietly removed from both Eptura Engage and Microsoft Exchange. The booking/event is confirmed for the available rooms.
• New booking - no rooms available: The event is created in the Outlook calendar but no rooms are assigned.
• Updated booking - no rooms available: All rooms are removed from Eptura Engage and Microsoft Exchange, but event details, such as title, time, and attendees, are updated in the calendar.
• Adding or swapping a room: If the new room isn't available, it simply will not be added; existing rooms and event details are unaffected.

This update ensures single-day multi-room bookings no longer fail or conflict - Eptura Engage handles the conflicts automatically and keeps the Outlook calendar accurate.

Past bookings rescheduled to dates in the future now correctly synchronize

When a Microsoft Exchange event that was previously synchronized with Eptura Engage, is moved from a date in the past to a date in the future, the update now synchronizes correctly to Eptura Engage. Previously, the system skipped such changes, leaving the event visible in Exchange but not in Eptura Engage. This fix applies to both single-day and recurring series bookings, with either single or multiple rooms. Conflict handling is supported where an alternate resource is assigned if needed.

Exchange Room Mapping now supports multiple room selection across multiple pages

When mapping Exchange rooms in bulk from the Exchange Room Mapping module, admins can now select multiple rooms across multiple pages. The following improvements have been made to the unmapped rooms table:

• Persistent selection: Rooms selected on one page remain selected when navigating to another page.
• Search and filter support: Selections are preserved when using the search and filter functionality.
• Selection counter: A real-time counter displays how many rooms are selected - for example, '3 of 10 spaces selected'.
• Maximum limit indicator: The real-time counter turns orange when the selection limit is reached, and further selections are blocked.