Concierge
About Concierge
The Concierge is a customizable menu of tiles displayed on the Eptura Engage mobile app Today screen and the Eptura Engage on the web Today page. Each tile provides quick and convenient access to your choice of location-specific websites and resources, directly from Eptura Engage, and can be set to display for a specific timeframe if required.
The tiles displayed on the Concierge are relevant to the user's location - either the default location set in their profile or the location they are visiting, as defined by their in-office status. The URL, tile name, and image, are all customizable to suit your organization's specific requirements, and different URL/URIs can be configured so a tile directs appropriately when actioned from the web or from a mobile device.
![]() |
![]() |
How to enable the Concierge and add tiles
You must be a Global Administrator to create or edit Concierge settings. Learn more: Administrator access levels
- Navigate to Application setup > Concierge and tick Enable Concierge to enable the Concierge globally for your organization.
- To add a tile, click Add tile to open the tile settings on the right.
- Tile type: Select the drop-down and select either Site info, Custom URL, or Announcement, and follow the steps below to create your tile.
- Site info tile: Dynamically displays workplace information relevant to the user's current location.
- Custom URL tile: Display location-specific websites and resources.
- Announcement tile: A double-width tile for announcements or events.
- When the tile is configured (details below), click Save to save the tile settings.
-
If the tile is set as Active, it is immediately displayed in the Concierge menu on the Today screen in the Eptura Engage mobile app and Today page in the Eptura Engage on the web.
Site info tile
Add the Site info tile to the Concierge menu to dynamically display workplace information relevant to the user's current location. No Site info tile option in the drop-down? You can only create one Site info tile, so the option does not display in the drop-down if it already exists, but it can be edited from the list of tiles below. Status
Tile details
|
|
Custom URL tile
Add Custom URL tiles to display location-specific websites and resources. Status
Tile details
Image requirements: Images must be either PNG or JPEG format, a maximum file size of 2MB, and include no spaces or special characters in the file name.
Only use WebView for public links that do not require additional user authentication. URL/URI configuration
You can enter a Mailto: link to configure a tile to activate a prefilled email.
A URL/URI entered for Android and/or iOS devices overrides the default URL and any location-specific URLs added below, when actioned from the Eptura Engage mobile app. If a URI is set, when the tile is tapped the mobile device attempts to open an app or redirects to the app store if the app is not installed.
Location-specific URLs are overridden by any URL/URI entered for Android and/or iOS devices above, when actioned from the Eptura Engage mobile app |
|
Announcement tile
The Announcement tile is a double-width tile for location-specific announcements or events. The tile can either open an 'announcement' or 'event' card. When set as an event, the card includes an I'm attending button which marks the user as in the office on the day of the event, and if Intelligent booking is enabled, an option to book a space is also available from the card. Learn more: ✨Intelligent booking for personal spaces
Status
Tile details
Image requirements: Images must be either PNG or JPEG format, a maximum file size of 2MB, and include no spaces or special characters in the file name. Content
|
|