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Concierge

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About Concierge 

The Concierge is a customizable menu of tiles displayed on the Eptura Engage mobile app Today screen and the Eptura Engage on the web Today page. Each tile provides quick and convenient access to your choice of location-specific websites and resources, directly from Eptura Engage, and can be set to display for a specific timeframe if required.

The tiles displayed on the Concierge are relevant to the user's location - either the default location set in their profile or the location they are visiting, as defined by their in-office status. The URL, tile name, and image, are all customizable to suit your organization's specific requirements, and different URL/URIs can be configured so a tile directs appropriately when actioned from the web or from a mobile device.

concierge 01.png concierge web 02.png

How to enable the Concierge and add tiles

You must be a Global Administrator to create or edit Concierge settings. Learn more: Administrator access levels

  1. Navigate to Application setup > Concierge and tick Enable Concierge to enable the Concierge globally for your organization.
    cfg concierge 00.png
  2. To add a tile, click Add tile to open the tile settings on the right.
  3. Tile type: Select the drop-down and select either Custom URL or Site info, and follow the steps below to create your tile.

No Site info tile option in the drop-down? You can only create one Site info tile, so the option does not display in the drop-down if it already exists, but it can be edited from the list of tiles below.

In preview: New Concierge 'Site info' tile

We've released the Site info tile early so you can configure your Concierge ahead of the full release. Currently, the new Site info tile is only visible from Eptura Engage on the web. The tile is expected for the Eptura Engage mobile app in June 2025.

Site info tile

Add the Site info tile to the Concierge menu to dynamically display workplace information relevant to the user's current location. 

To get started, either click Add tile from Application setup > Concierge and select Site info from the drop-down, or if the 'Site info' tile already exists, find the tile in the tile list and click Edit to make changes.

  1. Select Active to display the tile immediately or Off to disable the tile.
  2. Tile name: Enter a name for the tile. Keep it short because this is the name that displays under the tile.
  3. Locations: From the drop-down, select the individual locations you want to display the tile, or select All locations to display the tile globally across your organization.
  4. Display on: Select whether the tile displays on the Eptura Engage web app or the Eptura Engage mobile app, or both.
  5. Company URL: Enter a URL to display at the bottom of the tile when opened.

cfg site info 01.png
Custom URL tile

Status 

  1. Choose if the tile status is Active (always on), Off, or Active between a specific timeframe. 
  2. Set the From and To dates if appropriate.

Tile details

  1. Tile name: Enter a name for the tile. Keep it short because this is the name that displays under the tile.
  2. Locations: From the drop-down, select the individual locations you want to display the tile, or select All locations to display the tile globally across your organization.
  3. Upload image: Upload an image for the tile. Either drag an image to the card or click browse images and select the image file from your directory.

Image requirements: Images must be either PNG or JPEG format, a maximum file size of 2MB, and include no spaces or special characters in the file name.

  1. Display on: Select whether the tile displays on the Eptura Engage web app or the Eptura Engage mobile app, or both.
  2. On web: When the tile is actioned from the web app, choose whether the URL opens in a new tab or a modal*. 
  3. On mobile: When the tile is actioned from a mobile device, choose whether the URL opens in a browser or in the Eptura Engage mobile app (WebView).

Only use WebView for public links that do not require additional user authentication.

URL/URI configuration 

  1. Default URL: Enter the default URL to launch for all locations selected above, excluding any locations added to the location-specific list below.

You can enter a Mailto: link to configure a tile to activate a prefilled email. 

  1. Android app URL/URI: Enter a specific URL/URIs for Android devices, if required.
  2. iOS app URL/URI: Enter a specific URL/URIs for iOS devices, if required.

A URL/URI entered for Android and/or iOS devices overrides the default URL and any location-specific URLs added below, when actioned from the Eptura Engage mobile app.

If a URI is set, when the tile is tapped the mobile device attempts to open an app or redirects to the app store if the app is not installed.

  1. Add location-specific URLs: Enable if you want some of the selected locations to launch a different URL when this tile is actioned.
    1. Select the location from the drop-down list and enter the URL that you want to launch specifically for that location.
    2. Click Add another location to continue to add different URLs for specific locations.

Location-specific URLs are overridden by any URL/URI entered for Android and/or iOS devices above, when actioned from the Eptura Engage mobile app

cfg concierge 02ab.png
Tile settings
  1. Click Save to save the tile settings. 

If the tile is set as Active, it is immediately displayed in the Concierge menu on the Today screen in the Eptura Engage mobile app and Today page in the Eptura Engage on the web.