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RFID card not recognized

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RFID card is not recognized on room screens or desk booking screens.

What to check

Check the RFID card type is enabled in the Device Hub.

Navigate to Device Management > Settings > Open the Settings Profile > Select the RFID card type in use.

rfid-set.png

Ensure to only enable the relevant card type in the settings above and that other card types are unchecked. Enabling all card types might cause issues for multi-reader card types.

Where to swipe

  • Eptura (Condeco) Room Screen v2: Swipe the RFID card near the LED panel at the bottom of the device.
  • Eptura room screen v3: Swipe the RFID card at the center of the display.