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Passwordless authentication for the Eptura Engage mobile app

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What is passwordless authentication and the magic link?

Authentication via a magic link provides an alternative to entering a password when launching the Eptura Engage mobile app for the first time, or after logging out.

With passwordless authentication enabled, a magic link and a QR code are emailed to the user after they enter their email address on the app's sign-in page. Tapping the magic link in the email authenticates the user and launches the Eptura Engage mobile app.

No mailbox access? The email can be opened on a desktop or another device, allowing the user to scan the QR code using the mobile device camera, to authenticate and launch the Eptura Engage mobile app.

Prerequisites

  • Available for Eptura Engage Cloud only.
  • Compatible with the Eptura Engage mobile app (launched June 2021).
  • If allowlists are in use, add the following URLs:
    • app.engage.epturacloud.com
    • condecoapp.condecosoftware.com 

How to enable authentication via a magic link

Passwordless authentication is a global setting and is disabled by default. Contact support to enable it for your organization.

Good to know

  • The magic link and QR code are unique and generated each time a user enters an email address into the app to sign in.
  • The magic link and QR code are valid for 15 minutes.
  • When authenticated, the user is signed in to the mobile app for 30 days or until they log off. Contact support to increase/decrease the signed-in period.
  • The email containing the magic link and QR code is encrypted and sent via secure API.
  • Emails are only sent to email addresses registered to Eptura Engage users.
  • If an email address is entered in an incorrect format, an error is displayed.
  • If an email address is entered in the correct format but is not registered to an Eptura Engage user, no error is displayed, but the email is not sent.