June 2026 Eptura Engage Cloud Product Release

Report issue - ServiceNow integration

Users can now report issues with workspaces directly from Eptura Engage to raise a ticket in ServiceNow, through the new Report Issue dashboard and modal - eliminating the need to leave the application and switch to a different system.

How does it work? When ServiceNow is integrated with Eptura Engage, you can report issues directly from Eptura Engage and create incident tickets in ServiceNow. Issues can be raised for any asset that ServiceNow manages - they do not need to be associated with an Eptura Engage resource. When reporting an issue, details are selected and entered on the Report Issue form in Eptura Engage, and when submitted, a corresponding incident ticket is created in ServiceNow.

The new Report Issue module is enabled per location and includes the following:

• The Report Issue Dashboard is launched from the left navigation menu of the web app. Users can submit issues by selecting a location, floor, category, subject, and description.

• A Report Issue button/flag is also available directly on booking cards and space views, pre-populating the location, floor, and category fields automatically.

• The Submitted reports table shows the user all the issues they have raised along with the current status of the ServiceNow incident ticket (New, In Progress, On Hold, Resolved, Closed, or Canceled).

• Your administrator can enable the Issue Reporting System globally from Global Setup > Application. The Report Issue module is then is then enabled per location.

• The issue categories are configurable in ServiceNow and include defaults such as Meeting space, Personal space, Equipment, Environment/HVAC, Maintenance Requests, Building access, and Kitchen supplies.

Prerequisites: The Report Issue module requires an active ServiceNow integration. Your organization must have ServiceNow configured and connected to Eptura Engage before enabling the Issue Reporting System in Eptura Engage. Contact Eptura Support to confirm your ServiceNow credentials are in place and to request activation.

Learn more:

• ServiceNow integration
• Issue Reporting System
• Report Issue dashboard

User group access

We've made it simpler to control how teams book spaces. User group access lets you tailor booking permissions and booking windows for specific groups of users, overriding the default settings set for your resource groups. You only need to configure exceptions as all other access continues to follow the default settings defined for the resource group. 

Calendar

A Calendar is now available for the Eptura Engage web app in the left navigation menu. Users can view their schedule in a 5-week calendar format and manage their working status across all dates from a single view.

• Users can set their working status as In-Office, Remote, or Off directly from the calendar. Selecting In-Office uses the user's default location, and a location picker allows a specific location to be selected.

• If Intelligent Booking is enabled and the user selects In-Office, a personal space is automatically booked. A green Finding you a workspace... message is shown while the booking is being made.

• Bookings for all resource types are displayed - Personal spaces, Meeting spaces, Shift and Hourly Personal spaces, and Delivery Points.

• Users can create, view, update, and delete bookings directly from the calendar. Shift bookings can be deleted but not edited.

• Team presence is shown for each day with overlapping avatars for a cleaner view, and a summary of how many team members have booked spaces at the selected location. Hovering over an avatar shows the team member's name. Team presence is hidden for days where the user's status is set to Off.

Learn more: Calendar

Enhancements and general maintenance