Changing calendar services
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Eptura platform services only Changing a room's calendar service to another calendar service is only supported when using Eptura platform services.. Learn more
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About switching calendar services
If your organization uses Eptura platform services, rooms can be transferred between calendars in the following ways:
- Inactive rooms can be moved individually to and from the Eptura, Exchange, and Google calendar services.
- Active and inactive rooms can be moved individually and in bulk from the Exchange calendar service to the Eptura calendar service
Contents
Changing an individual room's calendar service
If your organization uses Eptura platform services, you can migrate an inactive room's calendar service to a different calendar service in the same tenant from Rooms & Screens.
Inactive rooms can be moved individually to and from the Eptura, Exchange, and Google calendar services.
Only inactive rooms can be migrated to a different calendar service.
- Click Device Management in the icon menu on the left and select Rooms & Screens.
- Use the filters and/or search to find the room, then click the room to open the room settings.
- From Migrate Calendar Service, click the drop-down and select the new calendar service from the list.
- Click Save to migrate the room to the selected calendar service.
Migrating rooms from Exchange to the Eptura calendar service
If your organization uses Eptura platform services, active and inactive rooms can be moved from the Exchange calendar service to the Eptura calendar service in bulk.
- Click Device Management in the icon menu on the left and select Rooms & Screens.
The option to switch calendars is disabled until you select a country, location, and building, and select at least one room.
- Select a country, location, and building, and the room(s) you want to move, and click Switch Calendars.
- A confirmation message is displayed showing the number of rooms selected. Click Confirm to transfer the selected rooms from Exchange to the Eptura Engage calendar service.
- A notice confirms the calendar transfer is in process. The transfer process can take up to 15 minutes, and an email is sent when complete.
- When the process is complete, an email notification is sent to the initiator. The email contains a link to download a report of all rooms transferred to the Eptura Engage calendar service.
The download report lists every processed room, including the country, location, building, and floor, and indicates whether the transfer was successful or unsuccessful. If unsuccessful, a reason is provided.