Skip to main content

 

Eptura Knowledge Center

Gallagher Command Center- Troubleshooting

  1. Last updated
  2. Save as PDF

Ensure the API is active and reachable

If the Proxyclick client is not connecting to Gallagher, you can ensure the API is reachable using Powershell. Adapt the command below to test:

Invoke-WebRequest https://localhost:XXXX/api -Headers @{"Authorization"="GGL-API-KEY XXXX-XXXX-XXXX-XXXX-XXXX-XXXX-XXXX-XXXX"}

The above relates to a setup with the client running locally to Gallagher command center. If running on another machine, you will adapt the URL in the above command.

Depending on Command center’s site configuration, the REST API may also require a client certificate with each request.

Using later versions of Powershell (6+) you can adapt the command as below to ignore certificate validation:

Invoke-WebRequest https://localhost:XXXX/api -Headers @{"Authorization"="GGL-API-KEY XXXX-XXXX-XXXX-XXXX-XXXX-XXXX-XXXX-XXXX"} -SkipCertificateCheck

No visitors are entered into the system

  1. Check the logs (C:\ProgramData\Proxyclick X\logs). The logs will clearly indicate issues with server connections (Logs with source context Halibut). If this keeps occurring it can be helpful to diagnose the network conditions as specified in the Networking section of the Setup. The client needs to be able to access the server.
  2. Create a visitor due now to ensure it’s not an issue with visitors expected a long time in the future. - Proxyclick filters visitors to ensure only visits for the near future are entered into the access control system

The visitors are entered in the system but the access doesn’t work as expected

Check the records for the affected visitor in Gallagher:

  • Do they have a card number?
  • Are the Access Groups named correctly?
  • Were they given an access group?
  • Is the access group configured to allow access where expected and at the time they tried to gain access?
  • What event was generated when they presented their QR (access granted, access denied, no event, etc.)?

The system works but no check-ins or check-outs are occurring

  1. Most likely the controller/reader setup has changed, confirm if any changes have occurred in this setup since it stopped working
  2. If this has never worked, check the Events Setup and Door Setup sections in the configuration steps in Gallagher Command Center Configuration.