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Genea - Notes

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Custom Field mapping

Genea does not support the mapping of Proxyclick custom field to Genea fields at present. This may be supported in future and we will adapt to allow this functionality when possible.

Access-based check-in/out events

There is no default direction attached to events in Genea. If you wish to have automated check-in or check-out events in Proxyclick based on access events, you must specify the name of the door used to trigger each event.

Visitors

There is no current support via the Genea API to enable us to enter users and be specified as visitors. We will look to support this when the functionality is available.

When adding profiles in Genea we do not include the visitor’s email address.

Single location connection

The user account associated with the API key shared with us during setup must exist in only one Genea building location. If you have multiple locations, a user account with a unique email address must be provided for each. If an account is associated with multiple building locations the connection will not work correctly.