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Install the app and activate the kiosk

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The Eptura Visitor kiosk can be run on Android and iOS devices, or directly from a web browser.

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Eptura platform services

If your organization uses Eptura's platform services, a different kiosk app or URL might be required. 

  • iOS kiosks - A new Visitor kiosk app is required, which is not currently available on the App Store. Contact Support to get the app for your organization if Eptura platform services are enabled
  • Android kiosks - No differences. Android devices use the same Visitor kiosk app regardless if Eptura platform services are enabled or not
  • Web-based kiosks - Visitor kiosks running in a web browser use a different Visitor URL when Eptura platform services are enabled. See below.

Learn more about Eptura platform services

Step 1: Setting up the Visitor kiosk app or web browser

Follow the instructions for your device type, either:

Web-based Visitor kiosk

To run the kiosk from a web browser, open a new browser tab and enter the appropriate Eptura Visitor URL for your configuration:

  • Eptura Visitor standalone version (no Eptura platform services) - lobby.proxyclick.com 
  • Eptura Visitor with Eptura platform services enabled - lobby-us.proxyclick.com/

Now, jump to Step 2: Add a new kiosk to Eptura Visitor and copy the activation code

Visitor kiosk app for Android

The same Visitor kiosk app is used on Android devices regardless of whether or not Eptura platform services are enabled.

Before you start

    Follow the steps to download the Eptura Visitor kiosk app from the Google Play Store and then activate the kiosk.

    1. Tap the Play Store icon and search for Eptura Visitor Kiosk. 
      play store icon.png
      Alternatively, you can tap this link from the device: https://play.google.com/store/apps/d...gnid=web_share
      kiosk app 01.png
    2. Tap Install to download and install the app.
    3. Now, jump to Step 2: Add a new kiosk to Eptura Visitor and copy the activation code

    Visitor kiosk app for iOS

    Follow the steps to download the Eptura Visitor kiosk app for your Eptura Visitor configuration and then activate the kiosk. Currently, there are two different apps for iOS, depending on your Eptura environment:

    • Visitor kiosk app for iOS (no Eptura platform services)
    • Visitor kiosk app for iOS - Eptura platform services enabled - Contact Support to get the Visitor kiosk app for Eptura platform services
    iOS kiosk app (no Eptura platform services)
    Before you start

    We recommend enabling Guided Access on the iPad to restrict access to other apps and iOS features when the Eptura Visitor Kiosk app runs. Learn more: Guided Access for Apple iPad

    The iOS app needs a reliable internet connection to work properly.

    Follow the steps to download the Eptura Visitor kiosk app from the Apple Store and then activate the kiosk.

    1. Tap the App Store icon and search for Eptura Visitor Kiosk.
      app store icon.png
      Alternatively, you can tap this link from the device: https://apps.apple.com/us/app/proxyc...r/id1059796376
      kiosk ios app sept 2026.png
    2. Download the app and tap Open to start the Visitor kiosk activation process.
    3. Now, go to Step 2: Add a new kiosk to Eptura Visitor and copy the activation code

    Step 2: Add a new kiosk to Eptura Visitor and copy the activation code

    1. Sign in to the Eptura Visitor web app and go to Settings > Visitors > Kiosk list.
    2. You can add a new kiosk or activate an existing kiosk to activate:
      1. Add a new kiosk - Click Add new to create a kiosk. Optionally, enter a name for the kiosk and an entrance name - the entrance name appears on the visitor notifications and can be useful when there is more than one entrance to your workplace. Click Save to add the new kiosk to the Kiosk list
        • Activate an existing kiosk - If the activation code is not displayed, click Edit to display the existing activation code in the pop-up window
      2. Copy or make a note of the activation code displayed for the kiosk, and go to Step 3: Activate the kiosk

      kiosk activate 01 sept 2026.png

      Step 3: Activate the kiosk

      1. On the kiosk device, either open the Eptura kiosk app (iOS/Android) or open the appropriate Visitor kiosk web page in a web browser. See above: Web-based Visitor kiosk
      2. Enter the unique activation code copied in Step 2, and tap Activate.
        kiosk activate 02 sept 2026.png

      The kiosk now begins loading. When loading is complete, the Eptura Visitor Kiosk app is displayed and is ready to welcome visitors.

      kiosk activate 03 sept 2026.png