Skip to main content

 

Eptura Knowledge Center

Privacy

Privacy settings

Set visits and visitor retention periods, hide sensitive information displayed on the kiosk, and display globally recognized avatars (Gravatars).

Navigate to Settings > Privacy to view and modify privacy settings.

Retention periods for Visits and Visitor Profiles


privacy 01.png

Visits retention period

Select the option to keep all visit data until the account is closed*, or enter the number of days to retain visit data before it is automatically removed. The number of days must not be greater than the retention period set for visitor profiles.

*The option to keep all visit data until the account is closed is not available if a retention period is set for visitor profiles.

Visitor profiles retention period

Select the option to keep visitor profiles until the account is closed, or enter the number of days from their last visit to retain visitor profiles before they are automatically removed from shared and private address books.

Good to know
  • If a retention period for visits is set, the period must not be greater than the retention period set for visitor profiles. 
  • Retention settings do not impact employee check-in information.
  • Visits exceeding the retention period are deleted each day at midnight.
  • Deleted visits are no longer visible on the Proxyclick Dashboard.
  • Deleted visits are not reflected in the visitor's profile.
  • Deleted visits do not impact analytics.
  • The visitor profiles of visitors with recurring or pending visits are not removed.
  • When removed, the names of returning visitors do not appear automatically on the visit creation form or the kiosk.
  • The option to keep all visit data until the account is closed is not available if a retention period is set for visitor profiles.
Save and confirm

Click Save changes to save the visits and visitor profile retention settings. A cautionary note is displayed, showing the actions that will be taken. Review the notice and click Confirm retention period to apply the settings to the location.

privacy 02.png

Copy retention settings to all locations

If you want to apply the visits and visitor profile retentions to all the locations you are an administrator of, click Copy to all locations to the right of the 'Save changes' button.

privacy 01a.png

A list of locations you are an administrator of is displayed. Click Save to apply the retention settings to all listed locations.

copy to all 01.png

Mask contact information on the kiosk


Enable Mask contact information to prevent visitors' personal or sensitive data from being fully displayed on the kiosk. For example, when enabled, a visitor's email address will display minimal information, such as j****@*****e.com

privacy 05.png

Display globally recognized avatars (gravatars)


Enable Display globally recognized avatars to automatically display your users' gravatars in Proxyclick. Displaying gravatars helps receptionists and visitors to recognize their hosts. 

privacy 06.png

Learn morehttps://gravatar.com/