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Eptura Knowledge Center

Troubleshoot login issues

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1. Check if you are in the right place

   To access the dashboard app, you need to go to app.proxyclick.com.

2. Did you set up and activate your account?
    You will receive this email inviting you to join Eptura Visitor:

How to troubleshoot login issues.png

If you did not receive this email, your Eptura Visitor account profile has not been confirmed, and you cannot log in.  
Please contact an administrator at your site and request an invitation be sent to you. 

3. Your company is set up to use the SSO login feature

This means your company is utilizing a more secure login option for Eptura Visitor.  If SSO (Secure Sign-On) is enabled on your company's account, you will have a separate icon or link to log in, replacing app.proxyclick.com. If you are unsure whether this feature is active at your location, don't hesitate to contact your on-site administrator or technical team for details specific to your account.