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Avigilon Alta - Troubleshooting

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No visitors are entered into the system

Create a visitor due now to ensure it’s not an issue with visitors expected a long time in the future.

  • Proxyclick filters visitors to ensure only visits for the near future are entered into the access control system

The visitors are entered in the system but the access doesn’t work as expected

Check the records for the affected visitor in Avigilon Alta:

  • Do they have a token number?
  • Were they assigned to a Group?
  • Is the Group configured to allow access where expected?
  • What event was generated when they presented their QR (access granted, access denied, no event, etc.)?

The system works but no check-ins or check-outs are occurring

Most likely the controller/reader setup has changed, confirm if any changes have occurred in this setup since it stopped working.