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Eptura Knowledge Center

Calendar integration troubleshooting

1. Feature is not available in your Plan

The calendar integration feature may not be active on your account. If you have access to the account settings, the Integrations section lists all of the features activated on the account.
If the Calendar integration is not listed, the account cannot access the feature.

We recommend contacting an account Administrator to discuss the feature at your location.


2. You did not send the meeting request to an external email address

If you only send the meeting request to or to Proxyclick users and, no meeting will be created. There must be at least one email address that is external to your location in the recipients.

3. Your email is not linked to a Proxyclick user

Proxyclick needs to identify the sender of the meeting request as a user in the location in order to create the visit in the correct location and under the correct host.

4. Meeting created in calendar is in the past

Meetings can only be created in the future; the calendar integration will not create meetings in the past.

5. was not added in the first meeting request

If you created a meeting request without putting as a recipient, then updating the meeting request by adding, the visit will not be created in Proxyclick.

Reason is: Proxyclick considers this an update and does not find the original meeting. So please add from the start.