Enable Autonomous Single App Mode (ASAM) for EventBoard
Overview
EventBoard supports Autonomous Single App Mode (ASAM) is used in conjunction with your Mobile Device Management (MDM). ASAM is the preferred method for deploying iOS devices with EventBoard and your MDM of choice.
After enabling ASAM, the device can automatically enter Single App Mode, this allows Teem admins to force iPad devices to use only EventBoard, avoiding interruptions from system updates, modal dialogs, or other applications.
Set up Autonomous Single App Mode (ASAM)
Requirements
- Devices must be running EventBoard 3.0.x or later. You can check your device versions on your Teem dashboard
- Devices are in Supervised mode, either through Apple’s Device Enrollment Program (DEP) or Apple Configurator.
Enable ASAM in your MDM
- In your MDM of choice, add the following key-value pair to the Restrictions Payload where the key is
autonomousSingleAppModePermittedAppIDsand the value is the app bundle identifier (com.enderlabs.eventboardpro).
As every MDM may manage this differently, we recommend contacting Apple or your MDM provider directly if you require assistance with this step.
- Enable ASAM Device Security in the EventBoard Settings page of your Teem dashboard. This will push the setting to each affected device, allowing the app to enter Single App Mode.
Set up Guide Access on the iPAD
Using the Guided Access mode on the iPad, you can secure the iPad using a passcode (set a PIN) and prevent users from accessing different apps.
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From the iPad device, complete the following:
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Whitelist the EventBoard app
When using ASAM, we recommend whitelisting the EventBoard app and locking down any settings you deem necessary.
If the application detects a loss of internet connectivity, ASAM will drop out of Single App Mode to allow troubleshooting. So this can be helpful if you're worried about bad actors using the display when Single App Mode has been disabled.
LobbyConnect
We also recommend installing (though never needing to run) LobbyConnect, which will allow us to maintain a Teem vendor ID on the device in any case where the EventBoard app needs to be uninstalled. This will allow us to keep all device settings and configurations in place even if our app needs to be removed and replaced for any reason.
How ASAM Works
With ASAM enabled for EventBoard, EventBoard will automatically launch and stay in the foreground (Single App Mode). If the device loses internet connectivity, it will leave SAM to allow for troubleshooting. SAM will be automatically re-enabled once connectivity is established.
If for any reason, you need to disable Single App Mode on a specific device or set of devices, you disable the settings override for that device or set of devices by clicking "overrides" on the device, room, floor, building, or campus
To disable SAM for all devices in your organization, you can disable it on the EventBoard settings page
Notes
- Settings overrides will override this setting (device settings override space settings, floor settings override building settings, etc.) You can learn more about settings overrides in EventBoard (Teem Room Displays) - User Guide.
- If the device is deleted from the Teem dashboard, it will remain in Single App Mode on the activation screen. To avoid this behavior, we recommend disabling Single App Mode for the device prior to deleting the device in the Teem dashboard. You can still disable Autonomous Single App Mode by removing the ASAM profile in your MDM or by re-activating the device on your Teem dashboard to access the device's settings overrides as outlined above