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Facial Recognition Check-in

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Coming soon

Facial Recognition Check-in is available for early access. Contact Eptura for more information. General availability is expected Q2 2025.

 

Contents

 

About Facial Recognition Check-in

Facial Recognition Check-in enables a touchless check-in at the kiosk for visitors who have authorized their photograph to be used for identification.

We use the Microsoft Azure AI face service to generate algorithms that analyze human faces in images. Learn more: https://learn.microsoft.com/en-us/az...rview-identity

How does it work?

Ahead of a visit, a visitor can submit a photo of their face via remote registration and authorize it to be used for identification purposes. 

The remote registration process requests access to the device's camera and prompts the visitor to take a photo of their face. When uploaded, they can authorize it to be used for facial recognition via the Use for AI facial recognition check-in button. The button is toggled on by default.

face 01 02 04.png

The photo is then used to create a model of their face, which is referenced when they arrive and check-in at the kiosk.

When the visitor arrives, they simply face the kiosk and their live image is referenced against the stored photos to verify their identity and check them in. Any additional check-in flow then continues as usual.

If facial recognition fails to verify the visitor (due to a poor-quality photo, for example), they can check in via traditional methods. Learn more: Photo requirements

 

Compatibility

  • iOS: version tbc
  • Android: version tbc

The kiosk running in a web browser does not support facial recognition.

 

How to enable Facial Recognition Check-in

The following settings in Proxyclick are required to enable Facial Recognition Check-in:

  • Settings > Visitors > Remote registration: Enable
  • Settings > Visitors > Remote registration: Enable Visitor picture in advance
  • Settings > Visitors > Configure kiosk > Visitor picture: Enable
  • Settings > Visitors > Configure kiosk > Visitor identification: Enable Recognize visitors using facial recognition

 

Photo requirements

Submitted photographs must be good quality, straight-on, portrait shots:

  • Photos must be clear and sharp - not blurry, pixilated, distorted, or damaged.
  • Photos must not be altered to remove face blemishes or alter face appearance.

Faces might not be recognized under the following conditions:

  • Images with extreme lighting, for example, severe back lighting.
  • Obstructions that block one or both eyes.
  • Differences in hair type or facial hair.
  • Changes in facial appearance because of age.
  • Extreme facial expressions.

Learn more: https://learn.microsoft.com/en-us/az...t-requirements