Functionality

Integration workflows are largely configurable - see the 'Access Workflows' section below for further detail.

Visitor Creation / Removal

The integration will insert Proxyclick visitors into the access control system as they are pre-registered in Proxyclick.

At a minimum, visitors will be added to the access system with this information:

• First name
• Surname
• Token number (for QR code in the invitation)

Some systems may require the insertion of visitor IDs or email addresses - if required; these will be added to the inserted visitor profile.

At the removal time (7 days after the visit date), all data Proxyclick enters into the access control system will be removed where possible.

Credential Removal

Credentials issued to your visitors will be deleted 2 hours (by default) after the meeting end time unless they are still checked in. Timing for the credential removal is configurable.

You also have settings within Proxyclick to automatically check visitors out at a specified time or a set number of hours after their meeting end time - this can also trigger the credential removal process if the removal time has already elapsed.

Physical credentials (added via our Access Card Manager) will be removed automatically upon check-out.

Access Workflows

When placed inside the system, visitors can make use of their QR code (and/or token if added to their profile) to interact with the access control system.

Certain door events can be programmed to trigger check-in updates within Proxyclick. The kiosk can also be used to check someone in before giving them access. This means the following workflows are available:

• QR codes are inactive until checked in via the Proxyclick iPad
• The visitor may access external door(s) to gain access to the Proxyclick kiosk; the visitor checks in at Proxyclick kiosk, and their access is elevated to the checked-in permissions (now able to access any area required during their meeting time)
• The custom field in Proxyclick is mapped to create custom access levels in the ACS. Visitors can have defined access permissions based on the category of visitor invited (for example: standard visitor, contractor, visiting employee)
• ACS events from QR codes scanned at doors/turnstiles can check visitors into Proxyclick
• Cards/tokens can be added to the Proxyclick visitor profile using our Access Card Manager by the front desk if needed

Other workflows may be possible; please ask your Proxyclick contact for more information.

Additional access control solution

The access control system is often used for integration into other systems or processes. Proxyclick’s access control system has also been used for integration into:

• Destination dispatch (lift/elevator control)
• Car parking

Please speak to your account executive to discuss these topics further.

Check in or out via access control

The access control system can be used to trigger check-in or check-out notifications. This will allow visitors to scan their QR code at a reader to update their status in Proxyclick.

To enable this feature, you must advise the Proxyclick team on the panels/readers which will need to be set to trigger this action. This will typically be a device ID along with the direction of travel (in or out). Our integration will then monitor events and any Proxyclick visitors entering or exiting via these panels will trigger the check-in/out process.

*Some systems include the direction of travel automatically and may not require specified panels/readers to be specified.

Manage employee access via Proovr

The Proovr app can be used alongside Proxyclick employee features to allow your employees to book a visit to the office, select a desk, and also gain access using the secure QR code within the app. We have a variety of options for how we interact with your ACS:

Gain access using the QR code within the Proovr app

Proxyclick creates a new profile in the ACS for any employees added to Proxyclick. This is a Proxyclick-managed ACS profile, and we apply a token number that is linked to the QR codes (building keys) within the Proovr app. The QR codes are regularly refreshed in the background, so a new token is present in their profile within the ACS. Employees can then gain access using the Proovr app QR codes. All profiles are given a single, shared, access level - in a multi-tenant location, we apply one access level per company.

Conditional access

This is an optional setting you may apply in addition to the above. Employees must book their office visit via the app and complete the employee questionnaire successfully to be allowed access. We apply the access level to their ACS profile when these conditions are met. This helps to manage any capacity limits you have set in Proxyclick and ensure everyone is safe to visit the office.

Profile Linking

If you choose this option, Proxyclick will find a matching employee profile (same email address) in the ACS, rather than create an additional ACS profile for the employee entered in Proxyclick.

We will not generate QR tokens or apply access levels when Profile Linking is active. We turn access on or off if they have a valid booking, leaving your employees to use the tokens and access levels already set for their profile in the ACS.