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Eptura Knowledge Center

Verify the identity of your visitors with ID Match

What is ID Match?

ID Match allows you to automatically verify the identity of your visitors by comparing the face of the visitor on their ID with the picture taken by the iPad and producing a score based on similarity. This matching score (between 0 and 100%) is displayed in the Dashboard. The name of the visitor as read from the ID is also displayed in the Dashboard.

ID Match is, therefore, a security and compliance feature that can help security and lobby staff decide who can enter the building without an extra manual check.

How to enable ID Match?

Before enabling ID Match on your account, you need to know it works best with additional hardware provided by our partner Aila.


When you receive the Aila Kiosk, insert the iPad and plug the power cable and audio jack connectors into their designated spots. After those steps are completed, the app will be able to communicate with the electronics in the Kiosk.

After the iPad is set up in the Aila Kiosk, you can enable it for your location by clicking the toggle for ID Match under the Settings > Integrations section.


Toggle inactive:


Toggle active:

You will have to clear the pop-up recommending the Alia stand.

After the settings in the location have been updated, you can proceed to update the settings on the iPad.

This integration requires an iPad model with an audio jack port.

You will be asked to allow the Proxyclick app access to the microphone and the camera on the iPad. The microphone is used to communicate with the Aila hardware. This is why you have to plug the audio jack connector into the audio jack port of the iPad when you set up the Kiosk. The camera is used to take a live picture of the visitor to produce an image to compare against the image retrieved from the ID.

iPad Pro (4th Gen) & iPad Air (4th Gen) are part of the non-exclusive list of non-compatible models that do not have a headphone jack.


When all of this is done:

  • The iPad is plugged into the Aila Kiosk.
  • Proxyclick knows you enabled ID Match.
  • The iPad knows it’s in an Aila Kiosk.

Then, you can make the first check-ins with ID Match.

However, if you want to test the feature without an Aila Kiosk, you can do it. In this case, you may notice:

  • The easiest way is to put your ID on a table and position the iPad above it. Holding the ID in front of the camera can cause some difficulty, so we recommend the holder.
  • It’s essential to put the iPad close enough so the ID takes up most of the picture (if the area around the ID is too large, the name might not be recognized).

How does ID Match work?

When the visitor arrives:

1. The visitor is first presented with a disclaimer.


2. Then, the app asks the visitor what region the ID comes from.


3. Then, the visitors are asked to scan the front of their ID.


4. And the back.

5. Then, a picture of the visitor's face is taken.

6. Finally, the system processes the images to produce a similarity match between the two pictures.


The visitors won’t see the exact value of the match. The visitor will only see a grey tag with a minus sign icon or a green tag with a checkmark icon. A match is considered successful if the match is above 50%.

The visitor won’t be stopped because the match is not successful. An unsuccessful match is just a red flag (or an orange flag) in the Dashboard.

Proxyclick’s ID Match will also tell you if a card is not valid anymore if the validity date has not been found or if the system thinks it is not a valid ID. Again, this is an all-red flag for your security team that can jump in and perform the required additional checks.

If everything is okay, the system will give a green light.

Frequently Asked Questions

Q. Does it work with different types of ID?

The library is continuously updated to support IDs from 200 countries and all 50 US states. We support documents such as driver’s licenses, state IDs, national IDs, and passports.

Q. What information does Proxyclick store (privacy)?

Proxyclick does not store the picture of the whole ID (this would have significant privacy implications).

Proxyclick only stores:

  • The picture of the visitor (from the ID).

  • The first and last name of the visitor is parsed from the ID (via Optical Character Recognition).

No other information from the ID is stored. If the ID is not valid anymore (expired), a flag is set on the record, but the actual validity date is not stored.

The customer is responsible for activating Proxyclick features only if permitted by the applicable laws of your location.

Q. What can go wrong (basic troubleshooting)?

If the ID is upside down or the lights and sound don’t come out of the Aila Kiosk, the iPad can’t communicate properly with the Aila Kiosk. Here is a list of things you can do to troubleshoot this issue:

  • Use Aila kiosk switch in settings.
  • Check the cables (especially the audio jack connector).
  • Aila kiosk needs to be powered (USB) with enough power!