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Eptura Knowledge Center


A self-certification statement can be customized for each location and displayed to users who have a personal space booking. The user must read and acknowledge the statement before checking in to their booking or closing the Today page on the web application. A new self-certification must be completed every day a personal space is booked, before the user can check-in.

If multiple personal spaces are booked for the same day, for example, a desk and a locker, the user only needs to self-certify once.

When a user agrees to the statement and self-certifies from the Condeco mobile app, a green banner with a confirmation date is issued to the mobile device which can be shown at a distance to security or the front-of-house teams.

If a user does not agree with the statement the booking is canceled and their working status is set to “remote-working” for the day. An additional customizable message is shown to the user explaining what they should do next – for example, Contact your HR team.

Good to know

  • Checking in: Users can only check in to their personal space when they have agreed to the self-certification statement.
  • Proximity-based check-in: If proximity-based check-in is enabled, users must self-certify before the check-in period starts and whilst outside the proximity of the geolocation.
  • Same-day bookings: Users who are booking a personal space for the current day are prompted to review and agree to the self-certification statement before making the booking.
  • Same-day bookings and check-in via the web: Users who have a personal space booked for the current day must self-certify before they can close the Today page on the web application.
  • Multiple personal space bookings on the same day: When a user is self-certified for the day, they do not need to self-certify again, even if they book another personal space in another location, or have other workspaces booked such as a locker or a parking space.
  • Same-day bookings for others: In locations where self-certification is required, a user cannot book on behalf of another user when making a booking for the current day.

Configure a self-certification statement

  1. Navigate to Application Setup > Locations.
  2. Select the CountryRegion, and Location.
  3. Scroll down and tick Enable self-certification of users. Two text boxes will be displayed where you can enter your self-certification conditions and an advisory message should a user be unable to agree with the conditions.
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  4. Click Save when done.

Learn more about application setup   

Locations requiring two sets of translations can have both as part of the same text (e.g. one above the other).

Self-certification reports

A self-certification user report for the current day can be displayed and filtered in Condeco, or exported to Excel or PDF format. All users with an ‘in-office’ working status are listed in the report, regardless of whether they completed a self-certification statement or not. By default, users are sorted alphabetically by ‘Last name’.

The self-certification report is for the current day, and only one country can be included in each report.

  1. Navigate to Reports > User.
  2. Find User self-certification report on the Standard Reports tab and click Run / Edit
  3. By default all locations in your organization are listed. To select specific locations, groups, or services, click Change Filters.
  • Filter the list by entering text in the filter boxes above the column results.
  • Click Show Field Selection Window to add or modify columns.
  • Click Save As to save the applied filters to a new report.
  • To export the report click Export to Excel or Export to PDF.