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RFID card not recognized

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RFID card is not recognized on meeting room screen or desk booking screen.

What to check

Check the RFID card type is enabled in the Device Hub.

Navigate to Screen Settings > Open the Settings Group Profile > Tick the RFID card types in use.

rfid-set.png

Ensure that you only enable the relevant card type in the settings above and that other card types are unchecked. Enabling all card types may cause issues for multi-reader card types.

Where to swipe

  • Condeco meeting room screen v2: Swipe the RFID card near the LED panel at the bottom of the device.
  • Eptura room screen v3: Swipe the RFID card at the center of the display.