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Eptura Knowledge Center

Bulk upload issues

Cannot bulk upload users from CSV (comma-separated variable) file.

Why did this happen?

The CSV file must be saved with UTF-8 encoding.

What to check

Open the CSV file in an application such as MS Excel, Google sheets or Notepad and save as CSV UTF-8 (Comma Delimited) (*.CSV) format*.

Save as CSV UTF-8 (Comma Delimited) (*.CSV) format using MS Excel