Device health
The Device Health dashboard provides information on the status of your Condeco devices. See at a glance, the total number of devices, devices reporting an error, and devices running older versions of the software. In addition, v2 Condeco meeting rooms screens can be restarted in bulk from here.
For each option, you can use the View List button to display a list of devices meeting the criteria, and refine the list using the filter. Read on to learn more about the Device Health dashboard.
Contents
- The Device Health dashboard
- Status cards
- Restart devices in bulk (v2 meeting room screens only)
- Daily Device Health emails
- Device list
The Device Health dashboard
Follow the steps to open the Device Health dashboard.
- Sign in to the Condeco Device Hub.
- Click Device Health in the left navigation.
The Device Health dashboard shows desk booking screens and meeting room screens grouped separately, and the cards provide totals and details for all versions of the associated screen type.
The status cards show: the total number of devices installed; the number of devices reporting a calendar error; the number of devices Condeco has not received a recent heartbeat from; and the number of devices running an older version of the software and/or firmware. Learn more: Status cards
v2 Condeco meeting rooms screens can be restarted in bulk from here. Learn more: Restarting devices in bulk
Click View List in the status cards to display more information about the devices meeting the criteria. The list can be filtered to show only specific device versions and devices at specific locations. Learn more: Device lists
Status cards
The first card displays the total number of devices installed. The status cards are explained below.
Calendar endpoint error
Displays the number of devices that have encountered errors connecting to the calendar endpoint for 60 minutes or more. These devices are highlighted orange in the Calendar Service column on the device list. Click View List to display details about the flagged devices. Learn more: Device lists
Heartbeat not received
Each device sends a ‘heartbeat’ message to Condeco every 15 minutes to report they are active and also to report the firmware/software version they are running. Condeco will not receive every heartbeat message, which is not necessarily a concern. Any of the following scenarios can prevent Condeco from receiving a heartbeat message on occasion:
- Poor Wi-Fi connectivity.
- High network traffic – locally or globally.
- Low bandwidth availability.
- High latency.
- Network drops.
- Aggressive load balancing.
- Device offline.
If Condeco does not receive a heartbeat message from a device for 60 minutes or more, it is flagged in the Heartbeat not received box. Click View List to display information about the flagged devices, on the device list. Learn more: Device lists
Software update available
Devices regularly report the software and firmware version they are running to Condeco. Devices not running the most up-to-date versions are flagged in the Software updates available box. Click View List to display information about the flagged devices, on the device list. Learn more: Device lists
Restart devices in bulk
All v2 Condeco meeting rooms screens on individual floors can be restarted in bulk from the Device Health dashboard, or you can select specific devices (on the same floor) to restart. The number of devices displayed on the Restart available card, is the number that have sent a successfully received heartbeat in the last 60-minutes.
Currently, only v2 Condeco meeting room screens can be restarted in bulk. Bulk restart for other device types is in development.
Good to know
- Restart devices floor by floor; use the device list filter to select a floor before restarting in bulk.
- A request for the same floor cannot be submitted until either the original request is complete or at least 24-hours have passed.
- Different floors can be run simultaneously.
- Only devices sending successfully received heartbeats within the last 60 minutes are available for restarting.
- Only v2 meeting room screens are listed on the device list and are available to restart.
- A restart request requires at least 15 minutes to process and trigger the screen restart.
To restart devices in bulk, click View list from the Restart available card. The list shows all v2 meeting room screens that have sent successfully received heartbeats within the last 60 minutes. The restart buttons are disabled until a floor is selected from the filter. Select a floor, then either click Restart all XX devices (where XX is the total number of devices that will be restarted), or select the devices you want to restart from the list and click Restart selected devices.
A message confirming the number of devices that will restart is displayed.
You can immediately select a different floor and submit a restart request, but you cannot submit a restart request for the same floor until the original request is complete (or 24-hours has passed).
Learn more: Device lists
Receive daily Device Health emails
At the bottom of the Device Health dashboard, administrators can opt in to receive daily email notifications about the status of devices.
Notifications for calendar service failures are enabled by default.
- Heartbeat updates: sends a list of devices that Condeco hasn’t received a message from for 60 minutes or more, over the previous 24 hours.
- Software/firmware updates: sends a list of devices running older software and/or firmware.
- Select a custom time to send the Device Health email: tick to select a custom time to receive updates, and enter the desired time in the box. Emails are sent on the hour or the half-hour closest to the chosen time. If no custom time is selected, emails are sent at 00:00. All times are UTC.
Country admins and Location admins only receive health notifications for devices in the countries/locations assigned to them.
Tick the notifications required and click Sign up to opt in.
The Device Health emails are sent to the administrator’s email address, in the language of the screen used by the administrator when they registered on Condeco. Five languages are supported – English, French, German, Arabic, and Spanish.
To change the language, the administrator must deregister from Condeco and reregister on a screen that is using the desired language.
Device lists
Click View list in any of the cards to view a list of installed devices.
Use the search box at the top-right to list only the devices that include the search term entered. All columns are searchable except Calendar Service, Last Heartbeat, and Software.
The device list can be filtered using the drop-down options across the top:
- Device Type: Select a device type or version, e.g. v3 Desk booking screen, v2 Meeting Room screen, or v3 Eptura room screen, etc. This filter is only visible if you have more than one type or version of screens installed.
- Category: Depending on the card selected, you can choose to view All devices or those flagged as Calendar endpoint error, Heartbeat not received, or Software update available. This filter is not applicable when restarting devices.
- Country / Location / Building / Floor: Filter devices by their location.
At the bottom of the page, click Export list as .csv to export a list of the filtered devices.
The number of devices displayed on each page can be adjusted at the bottom right. If there is more than one page of devices, use the arrows to move forward or backward through the pages.
Device information
The device list displays key information about each device, including the MAC address, location, when the last heartbeat was received, and the software version. Heartbeats last received 60 minutes or longer ago are highlighted in amber. Out-of-date software versions are highlighted in blue.
Click a device in the list to view more detailed information and full connectivity results.
If a meeting room screen can be contacted, you can restart it remotely from here - click Restart now.
