Skip to main content

 

Eptura Knowledge Center

Magic link sign in

  1. Last updated
  2. Save as PDF

Condeco mobile app 

If your organization has enabled passwordless authentication you do not enter a password when signing in to the Condeco mobile app, instead, after entering your email address into the app, you are sent a magic link and QR code by email, which is used to authenticate your email address and launch the app.

When authenticated, your account remains signed in to the Condeco mobile app for 30 days (your organization may have set a longer or shorter period) or until you sign out.

Use the magic link to authenticate when you have access to your business mailbox on your mobile device.

Use the QR code to authenticate if you do not have access to your business mailbox on your mobile device.

gif-condeco-app-magic-link-with-email-link-2-0.gif

If you have access to your business emails on your mobile device, you can authenticate with the magic link.

  1. Tap the Condeco icon to start the app.
  2. Enter your email address and tap Send email.
    OB - Magic Link - Enter Email 01.png

Emails are only sent to email addresses registered to Condeco.

  1. Tap Open email app to open your mailbox
    OB - Magic Link - Enter Email 2.png

More than one email app on your device? Your device will ask which one to open – choose the app associated with the email address entered earlier.

  1. Find and open the email from Condeco, and tap Log me in. The magic link will expire in 15 minutes.
    OB - Magic Link - Email Mobile.png

Your email address is authenticated and the Condeco mobile app launched.

Didn’t receive an email?
a) Check your Junk folder for an email from Condeco.
b) Check the email address you entered is correct – emails are only sent to email addresses registered to Condeco.

How to sign in using the QR code

If you do not have access to your business emails on your mobile device, you can scan the QR code to authenticate. Condeco needs access to the device camera to scan the code.

  1. Tap the Condeco icon to start the app.
  2. Enter your email address and tap Send email.
    OB - Magic Link - Enter Email 01.png

Emails are only sent to email addresses registered to Condeco.

  1. Open your mailbox on a desktop or another device and find and open the email from Condeco. Scroll down to display the QR code. The QR code expires in 15 minutes.

ob-magic-link-email-desktop_v1.png

Didn’t receive an email?
a) Check your Junk folder for an email from Condeco.
b) Check the email address you entered is correct – emails are only sent to email addresses registered to Condeco.

  1. On the Condeco mobile app tap Scan QR code. If this is the first time you are scanning a QR code with the app, you need to grant Condeco access to the device camera:
    1. If prompted, tap OK to allow Condeco access to the device camera.

      ob-magic-link-qr-code-01_v1.png

    2. If prompted, tap Open settings and enable camera access for Condeco from your device settings.

      OB - Magic Link - Enable Camera 2.png

  1. Hold the device in front of the QR code displayed in the email, ensuring the pattern is inside the viewfinder.
    ob-magic-link-qr-code-04_v1.png

Your email address is authenticated and the Condeco mobile app launched.