FAQ

FAQ - QR codes

1. How does a user check in if they cannot scan the QR code because their mobile device is not working or is unavailable?
   When 'Allow check-in on web when QR enabled' is enabled for your organization in Global Settings, users can check in from Condeco on the web. Learn more: Enable/disable QR codes. If this option is not enabled, administrators can check in for users from the booking grid for personal spaces; when a booking is within the check-in period defined for the group, a tick is displayed on the booking. Click the tick to check the user in (or click the cross to cancel the booking).

2. Can QR codes be quickly enabled or disabled for an entire location or for all resources on a particular floor?
   Absolutely. In Resource Administration, filter resources by location, floor, group, and workspace type, then select all filtered results, and click the button to either enable or disable QR codes for the selected resources.
    
3. When QR codes are disabled in Global Settings, is QR code scanning disabled for every resource in the organization?
   Yes, QR code scanning is disabled for all locations when disabled in Global Settings. Resources configured for QR code scanning revert to manual check-in using the web or mobile app, or proximity-based check-in if geolocations are set for the location.
    
4. How are the QR codes printed and on what media?
   QR codes are printed using third-party software. There are many online tools available for this and the QR code can be printed on any media of your choice to be displayed at the resource - it can even be etched in wood! Learn more: Printing QR codes
    
5. We already have QR codes in place. Can we apply our own QR code values to our resources?
   Yes, you can edit the QR code value in the resource configuration and apply your existing code values. If you want to customize QR codes in bulk, contact Condeco Support.
    
6. What can we do if a QR code value is accidentally edited or deleted?
   You can regenerate a QR code value for the resource and print a new QR code label to place at the resource.
    
7. When geolocations are enabled at a location, does the QR code still need to be scanned to check in?
   At the moment, yes. If QR code scanning is enabled for a resource, other online check-in methods are disabled. We might allow proximity-based check-in to override QR code check-in in the future.
    
8. When a QR code is enabled for a resource, can the user check in to the booking in any other way?
   If 'Allow check-in on web when QR enabled' is enabled for your organization in Global Settings, users can check in from Condeco on the web. Learn more: Enable/disable QR codes. Otherwise, when QR code scanning is enabled for a resource, all other forms of online check-in are disabled. The check-in function on the web application is disabled and displays a message advising the user to check in from the Condeco mobile app. However, it is still possible to check in from a Condeco desk or meeting room screen, or the Condeco desk booking kiosk.
    
9. Can the QR code be scanned with the normal camera app on a device?
   Yes. If the URI for the Condeco mobile app was included with the QR code value when the QR code was printed, the QR code can be scanned directly from the mobile device camera app. Learn more: Printing QR codes
    
10. What access is required for the mobile device to scan the QR code?
    To scan a QR code, the Condeco mobile app must be installed and be granted access to the device's camera. Users are prompted to allow access to the camera when they tap the QR option or QR check-in on the Condeco mobile app. If access is denied, they will not be able to check in to the booking or check availability. Access to the camera can be granted ‘always for this device’ or ‘once only’. If ‘once only’ is set, the app will prompt for access each time the user taps the QR option.
     
11. If self-certification is enabled for a location, do users have to self-certify before scanning the QR code to check in?
    Yes, if enabled for a location, self-certification is still required before checking in.
     
12. If a Condeco screen is installed for a resource that is also enabled for QR codes, can I check in on the screen?
    Yes, it is still possible to check in via a Condeco desk or meeting room screen when installed with a resource enabled for QR code scanning. Check-in is also possible from a Condeco desk booking kiosk.
     
13. Can users check in early to personal spaces and meeting spaces by scanning the QR code?
    No, the check-in rules set for the group still apply to resources enabled for QR code scanning.
     
14. Can a QR code be scanned for someone else?
    No, only the booking owner can scan the QR code to check in to a booking. If this is not possible for any reason, an administrator can check in for the user. 
     
15. Can you scan a QR code to book a workspace?
    Yes, scan a QR code at a meeting space or personal space to check availability and book.
     
16. Can you scan a QR code to report an issue with a workspace?
    Yes, if your organization subscribes to Eptura Asset, you can scan the QR code and report an issue with a space. Learn more: Report resource issues to Eptura Asset