FAQ - Eptura Engage app for Microsoft Teams

Frequently Asked Questions about the Eptura Engage Teams app

1. What type of spaces can I book using the Eptura Engage bot?
   Meeting spaces: You can book meeting spaces using the ‘book’ command. Learn more: Book a meeting space using Eptura Engage app for Microsoft Teams
   Personal spaces: You can book personal workspaces (such as desks and offices) either through the Schedule command or from the Eptura Engage tab view in a Teams conversation, however, you cannot book personal spaces that are not a place to work, such as lockers and parking spaces, etc. Learn more: Book a workspace using Eptura app for Microsot Teams
    
2. Can I search in a specific location?
   Meeting spaces: Currently, you can only find and book meeting spaces in the default location set in your user profile. Learn more: Your profile and settings
   Personal workspaces: Yes, you can find and book a workspace in the location(s) you have set on your schedule.
    
3. Can I choose which group to search in?
   Meeting spaces: Currently, no. When searching for a meeting space, the search results include available meeting spaces from all the groups you have access to.
   Personal workspaces: Yes, when looking for a workspace, you can choose the group to search. 
    
4. Can I include specific attributes in my search?
   No, however, the preferred attributes for personal spaces selected in your user profile are prioritized in the search results. 
    
5. How many available resources are included in the bot’s search results?
   Meeting spaces: Currently, a maximum of 5 available meeting spaces are listed in the results.
   Personal workspaces: Up to 20 available workspaces are listed in the results, with workspaces offering the attributes selected in your user profile prioritized at the top. 
    
6. When booking a meeting, can I add participants who are not members of the Teams conversation?
   Not when using the Eptura Engage bot, but you can add them to the calendar event when you have completed the booking. 
    
7. The colleagues I want to invite to my meeting are not all members of the same Teams conversation. Can I still use the Eptura Engage bot to create the booking?
   Yes, chat with the Eptura Engage bot directly from the Eptura Engage chat to find and book your meeting space then add your attendees later using the Eptura Engage Outlook add-in or Eptura Engage on the web. Learn more: Chat directly with the Eptura Engage bot to make a booking 
    
8. Can I mark meeting attendees as visitors when using the bot?
   No, currently visitors cannot be added to a booking using the Eptura Engage bot. Use the Eptura Engage Outlook add-in to invite external visitors. Learn more: Attendees and visitors
    
9. Are attendees automatically added to the Eptura Engage booking form?
   Only meeting participants marked as attending ‘on-site’ on the Outlook calendar event are automatically added as attendees on the Eptura Engage booking form. Currently, it is not possible to mark attendees as on-site using the Eptura Engage bot. Either add attendees directly to the Eptura Engage booking form or add them to the Outlook calendar event and mark them as on-site from the Eptura Engage Outlook add-in. Learn more: Attendees and visitors
    
10. Can we use the Eptura Engage app for Teams without the Eptura Engage Microsoft 365 integration?
    Yes, but with limited functionality. Customers not using the Eptura Engage Microsoft 365 integration can use the in-office schedule functionality of Eptura Engage app for Microsoft Teams by deploying a manifest file. Booking functionality is not available without the Microsoft 365 integration.