Skip to main content
Eptura Knowledge Center


This article will show how to change your password on the first login and how a System Admin can reset a User's password.

In order to change your password, you'll want to click under "Support and Feedback" on the left-hand side of Hippo, then click "Change Password". Watch the gif below.

own password.gif

If you are the System Admin and want to change another User's password, you can do so from the Users grid, by clicking on the edit icon next to the User's name.  

​​change password.gif

Note: Passwords in Hippo need strict password standards. Learn more about Password Rules.